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Players must be at least 18 years old, with residency in a jurisdiction that allows online gaming. Each person is only allowed to log in once. Identity verification is routinely enforced, using government-issued documents to safeguard your account.
Supported payment options include Bitcoin, Ethereum, and selected altcoins, with minimum deposit thresholds as low as 0.001 BTC. When payouts happen depends on blockchain confirmations, but most requests are processed within 24 hours. Check your payment addresses again because processing can't be undone.
Before you can cash in your bonuses, you usually have to play through them 40 times. Not all games contribute equally; for instance, slot play usually counts fully, while table games may only partially count toward your rollover.
Registration from countries like the United States, United Kingdom, and several others is strictly disallowed. Geolocation checks are performed during signup and withdrawals, ensuring compliance with licensing restrictions.
Fraud, money laundering, or use of automated software results in instant account suspension. Always use your own money and play fair. If you work with someone else or change the rules of the game, you will be caught and punished.
The platform has a clear way for people to file complaints. Support questions get answers within 72 hours. Machine logs are used to look over disputed results, and third-party arbitration is available if necessary.
Different activities count differently towards rollover requirements. Most of the time, slots count 100% towards playthrough, but table games like blackjack, baccarat, and roulette only count for 5% to 20%. You might not be able to play video poker or live dealer tables at all, or you might only be able to play them at a lower rate. Always check the specific contribution chart before you pick your games to make sure you're making good progress towards being able to withdraw.
Most online slots count the full value of qualifying bets towards your wagering requirement. Some titles may not be eligible. Always check to see if progressive jackpot or certain branded slots apply.
Classic games like baccarat and roulette usually add 10% to 20% to the bet amount. Some games, especially those with a small house edge, might not be allowed or might not count at all.
Live-streamed games usually add less (0%–10% of the time).
Betting on both red and black in roulette is one of many ways to hedge or lower your risk that could get you kicked out of the game.
You may not be able to bet on certain titles. Check your account area for the full list of exclusions. Using restricted strategies or software to get an unfair edge can mean losing bonuses. Extra rounds, re-spins, or features that are activated with bonus money usually only count towards the playthrough if they are done in games that are allowed. Wagers that aren't allowed, like double-up features or bonus buy-ins, could make bonuses you earned go away. During a rollover, the maximum bet limits are strictly enforced. If you go over these limits, you could lose both the promotional funds and any winnings you made with them. There are set limits on how much you can win or lose per spin or hand, usually in the form of a specific amount of money (like 1 mBTC or USDT). These limits stay in place until certain conditions are met. Make sure to only play during the times that are allowed. If a promotion ends, you may lose any bonus balance you have left. Keeping an eye on your progress and following the rules of each game lowers risk and makes it easier to get your money back.
| Aspect | Description | Suggestions |
|---|---|---|
| Requirements for Eligibility | People who have successfully verified their accounts and live in areas where these promotional offers are not banned can usually take part. Some bonuses may only be available to new users (like welcome packages) or to certain groups of users. | To avoid losing any promotional rewards, make sure you meet the requirements for each offer and that your account is real. |
| Requirements for Turnover | Before you can withdraw most promotional funds and free spins, you have to meet certain turnover requirements. Depending on the offer, the usual rollover is between 20x and 50x. Not all types of games help you meet these requirements equally. For example, playing table games for money often doesn't help you progress as much as playing slots. | Check the contribution chart for each offer, pay attention to the games that are eligible, and keep an eye on the progress of the remaining rollover. |
| Rules for Expiration | Promotional credits and free spins can only be used for a certain amount of time, usually between seven and thirty days after they are activated. If you don't use your rewards or meet the turnover conditions, the offer and its winnings will be automatically taken away at the end of the validity period. | As soon as you get bonus offers, activate them. Finish the turnover within the time frame given, and set reminders for when the offers will expire. |
There may be different rules for each promotional offer. For example, there may be limits on the maximum amount of money that can be withdrawn, payment methods that are not accepted, or limits on the amount of money that can be wagered on each spin or round. Before you sign up for any offer, you should read the fine print. If you try to withdraw too soon or break the rules for eligible games, you could lose your rewards. To make sure you are still following the rules and getting the most out of any incentives that are available, check the rules for each ongoing and upcoming promotion on a regular basis.
You can pay with Bitcoin, Ethereum, Bitcoin Cash, Litecoin, or Tether, which keeps your information private and speeds up the process. The minimum deposit amount varies by currency. For BTC, it is 0.001 BTC; for ETH, it is 0.01 ETH; for BCH, it is 0.001 BCH; for LTC, it is 0.05 LTC; and for USDT, it is 10 USDT. There are no extra fees for processing player balances. The minimum amounts for withdrawals are the same as the minimum amounts for deposits. The maximum amounts depend on whether the account has been verified and the digital asset chosen. Most payouts happen quickly, usually within minutes. For large transactions that need more complicated reviews, the process can take up to 24 hours. You can only withdraw money that you earned while playing and that you agreed to pay with. Return transfers always go back to the original payment address. Requests that go over normal daily limits can't be processed until the account has been fully verified. Users must confirm their email and security information, and for high-volume activity, they may have to show proof of where their money came from. If account activity raises compliance flags, doesn't match the declared details, or is linked to restricted jurisdictions, there may be delays or refusals. Before you make any transactions, make sure your wallet is correct. Wrong information can lead to the permanent loss of your assets. Service has the right to stop payouts for security checks while it looks into account abuse, fraud, or other suspicious behaviour. Dual-layer encryption protects users' financial information, and account dashboards let users see their transaction histories whenever they want. Players have to pay network fees that come with blockchain confirmations. You can't get your deposit back after you play, but you can get your unused balance back if you ask for it.
If a player is suspected of cheating, breaking platform rules, not completing verification processes, or being inactive for too long, their account may be temporarily blocked or permanently closed. Users will get an email at the address they registered with letting them know about any access restrictions that are about to happen or have already happened. If possible, they can respond to fix the problem. You can ask to close an account directly through the support dashboard or by using the official contact information. When a bet is placed, all pending bets are settled based on the results, and any remaining balances are returned to the account holder's original payment method, as long as all identification and other legal requirements are met. People who want to limit their own access for a certain amount of time or forever can turn on self-exclusion features from their dashboard. Suspension times can last anywhere from 24 hours to forever. After confirming the request, immediate login is blocked for the chosen duration, and customer service cannot lift the restriction before the set time passes. When someone is suspended for a long time because of behavioural issues, requests from third parties (like family members) must be backed up by proof. Each request will be looked at on its own, with full respect for privacy laws. During all lockout periods, all marketing and promotional messages are stopped. You can ask official support channels about restrictions, reactivation after expiration, or withdrawal access during blocked times, as long as your account is reviewed and you follow the law.
You can get help 24/7, and agents who speak more than one language are available by live chat and email. If you need help right away, use the website's built-in chat feature. Most of the time, you'll get a response in 30 seconds to 2 minutes. For less urgent issues, emails are answered within 24 hours. To speed up the resolution of an issue, you should provide complete documentation, such as transaction IDs, screenshots, or relevant emails. If you have problems with balances, payouts, or promotional offers that haven't been fixed, you can raise your concern by sending detailed records through the support ticket system. You can keep track of the progress of each ticket on your personal dashboard by using its reference number. If your problem is still not solved after an internal review, you can ask a third party to help. The platform works with well-known Alternative Dispute Resolution (ADR) organisations that are licensed by local authorities to provide independent reviews within certain time frames, usually within 21 days of the issue being raised. For safety and quality control, all communications between users are recorded. To protect your privacy, support staff can't talk about account-specific questions until they can prove who you are. Please use your registered email address to request access to past communication records or a transcript. There are clear steps and time limits for escalating complaints: an initial internal review (up to 7 days), ADR mediation (up to 21 days), and, if necessary, sending cases to regulatory bodies for further review. Check the most recent customer service contact information and escalation policies, as these may change from time to time to comply with local and international laws.
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